Returns & refunds

If you’ve changed your mind about a standard stocked item, contact us within 14 days of receiving it and we’ll explain how to send it back. It needs to be unused, in resaleable condition and in its original packaging. Once we’ve received and checked it, we refund to your original payment method.

Return postage for a change of mind is paid by you unless we tell you otherwise.

Some pieces are printed or made specifically for your order. Because they aren’t resaleable, they can’t be returned simply because you’ve changed your mind. They are of course still covered if they arrive faulty, damaged or not as described.

Wallpapers and wallpaper packs are delivered instantly, so once the download has been made available the order can’t be refunded on a change of mind. If a file is faulty or won’t open, tell us and we’ll fix it or refund you.

Message us within 30 days with your order number and a photo. We’ll arrange a replacement or a refund, including any delivery you paid, at no cost to you.

Nothing here affects your statutory rights as a consumer in the UK, including your rights under the Consumer Contracts Regulations and the Consumer Rights Act.

Contact us with your order number and what you’d like to do. Please don’t send anything back before we’ve replied with the return address.